HPL Motors Privacy StatementLast Updated: April 2018
Your privacy is important to us. This privacy statement explains what personal data HPL Motors collects from you, through our interactions with you and through our products, and how we use that data.
HPL Motors offers a wide range of products, from vehicle sales to additional products to help with the purchase of your vehicle and also additional products to assist with the running and maintenance of your vehicle.
Please read the product-specific details in this privacy statement, which provide additional information about some of HPL Motor’s products. This statement applies to HPL Motor’s interactions with you and the products listed below.
- Personal Data We Collect
- How We Use Personal Data
- Reasons We Share Personal Data
- How to Access & Control Your Personal Data
- Cookies & Similar Technologies
1) Personal Data That We Collect
HPL Motors collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you add your details to HPL Motor’s website or provide us with the details we require to facilitate your vehicle purchase or administer your finance application. We do obtain some data from how you interact with our products by online, for example, using technologies like cookies, We may also obtain some data from third parties.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to facilitate your purchase we may not be able to provide the vehicle you are looking to purchase.
The data we collect depends on the context of your purchase, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include the following:
Name and contact details. We collect your first and last name, email address, postal address, phone number and other similar contact details.
Credentials. We may collect passwords, password hints and similar security information used for authentication and account access.
Demographic data. We collect data about you such as your age, gender.
Payment data. We collect data necessary to process your payment if you make purchases, such as your payment card number (such as a credit card number), and the security code associated with your payment card.
Device and Usage data. We collect data about your device to enable you to compare vehicles on the HPL Motors website.
Location data. Through our website we collect imprecise location data, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postcode level.
Video. If you enter either of the HPL Motors locations, your image may be captured by our security cameras.
Telephone & Email. We also collect information you provide to us and the content of messages you send to us, such as feedback and reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer service, phone conversations or chat sessions with our employees may be monitored and recorded.
2) How We Use Personal Data
HPL Motors uses the data we collect to operate our business and provide you the products we offer, which includes using data to improve our products and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your purchases and product information.
Providing and improving our products. We use data to provide and improve the products we offer and perform essential business operations, such as submitting your details to finance partners, in the development of new products, conducting research and providing customer support. Examples of such uses include the following:
- Providing the Products. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalised features and recommendations that ensure the products discussed meet your requirements.
- Customer support. We use data to help address issues and provide other customer care and support services.
- Product Improvement. We use data to continually improve our products and website, including adding new features or capabilities.
- Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements.
- Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business.
Communications. We use data we collect to communicate with you and personalise our communications with you. For example, we may contact you by phone or email or other means to inform you when a product is ending, discuss your purchase, remind you about servicing, update you or enquire about a new product or service, invite you to participate in a survey. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from HPL Motors by email, SMS, post and telephone. For information about managing your contact data, email subscriptions and promotional communications, please visit the Access and Controls section of this privacy statement.
3) Reasons We Share Personal Data
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested. We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to maintain the security of our products; and to protect the rights or property of HPL Motors.
When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
In addition, we share personal data with affiliates. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy, GDPR and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Finally, we will access, transfer, disclose and preserve personal data, when we have a good faith belief that doing so is necessary to:
- comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
- protect our customers, for example to prevent fraud;
- operate and maintain the security of our products, including to prevent or stop an attack on our computer systems;
- protect the rights or property of HPL Motors.
4) How to Access & Control Your Personal Data
When making an enquiry or purchase from HPL Motors you will have chosen how and when we can contact you. You can review and change this at any time by advising us in the change in your preferences. Your records will then be updated.
If you wish to see the data we hold on you a subject access request can be made in writing at any time.Your Communications Preferences
You can choose whether you wish to receive promotional communications from HPL Motors by email, SMS, postal mail and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in those messages. You can also make choices about the receipt of promotional email, telephone calls and post by contacting HPL motors directly where our records will be updated.
5) Cookies & Similar Technologies
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.
- Storing your Preferences and Settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example, if you select a specific vehicle for comparison purposes, we may store that data in a cookie so that you will see the relevant information when you return to the site.
- Storing Information, You Provide to a Website. When you provide information, or add your current vehicle details for valuation purposes, we store the data in a cookie to remember the products and information you have added.
- Social Media. Some of our websites include social media cookies, including those that enable users who are logged in to the social media service to share content via that service.
By using our websites (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.
We reserve the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.
- What are cookies? View more
- Cookies we use View more
- What is I don’t want to accept cookies? View more
Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.
There are different types of cookies. They all work in the same way but have minor differences.
Session cookies last only for the duration of your visit and are deleted when you close your browser. They facilitate tasks such as allowing a website to identify that a user of a device is navigating from page to page, supporting website security or basic functionality.
Many of the cookies we use are session cookies. For example, they help us to ensure the security of your session and can also retain key details while you move between pages on the website. Session cookies are also used for security and are designed to be very difficult to read, change, access or use except by us when you have an active session. They contain no personal information that can be used to identify an individual.
Persistent cookies last after you have closed your browser and allow our website to remember your actions.
HPL Motors uses persistent cookies in a few ways, for example, to remember your previous selections. We also use persistent cookies to allow us to analyse customer visits to our site, for example, to help us to understand how customers arrive at and use our site so we can improve the service we provide.
First and third-party cookies: whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third-party cookies. You can read more about them below.
Strictly necessary cookies: these cookies are essential to enable you to move around the website and use its features, and for ensuring the security of your online experience. Without these cookies, services such as applying for products and contacting us can’t be provided. These cookies don’t gather information about you for the purposes of marketing.
Performance cookies: these cookies collect information about how visitors use a website, for example, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor, although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise our website. By using our websites, you agree that we can place these types of cookies on your device, however, you can block them using your browser settings. For more information on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari), short video guides are available on YouTube.
Functionality cookies: These cookies allow the website to remember choices you make. They are also used to identify what type of customer you are based on your behaviour. Using this information we may set your default homepage to that which is most appropriate for your customer type for the next time you visit us.They may also be used to provide services you request, such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain your name, address, etc.) and they don’t track your browsing activity across other websites.
By using our websites, you agree that we can place these types of cookies on your device, however, you can block them using your browser settings. For more information on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari), short video guides are available on YouTube.
Targeting cookies: these cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers.
You can block these cookies using your browser settings. For more information on how to do this you may wish to watch a short video guide on YouTube which explain how this is done in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari). By using our websites you agree that we can place these types of cookies on your device.
Below is a full list of the cookies used by Lloyds Bank along with a description of what they are used for, and whether they are ‘first’ or ‘third’ party. Where a cookie is a third party cookie, visit the providers’ website for more information.
|_ga||Used to distinguish users|
|_gid||Used to distinguish users|
|_gat||Used to throttle request rate|
|PHPSESID||Get and/or set the current session id|
You can block or restrict cookies set by any website – including HPL Motors websites – through the browser settings on each browser you use, on each device you use to access the Internet.Keep in mind
Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser.
For more information on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari), short video guides are available on YouTube.